Refund policy
Exchanges:
To qualify for an exchange, the item cannot have any damage and MUST be in new condition, and not worn.
The purchaser is responsible for ALL shipping cost. (Shipping the collar back to us, as well as paying for shipping the replacement collar back to you)
You can always contact us for any return question at cactycollars@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note all of our collars were created to withstand a lot of wear and tear, and have been tested on our dogs to ensure the best product. Naturally some stretching of the leather may occur when force is exerted upon it. The hardware we chose is made to withstand force, however repeated lunging or pulling will eventually weaken the strength. We are not responsible for collars breaking due to the way the owner handles the dog. We do not warranty any product if used as a tie out (please do not use our collars to tie your dog unattended).